Customer Service Agents - Español - Qro

Concentrix; Santiago de Querétaro; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Diverse, global organization

Career development opportunities

Competitive salary

Inclusive perks and benefits

Monthly performance incentives

Weekly/biweekly/monthly activities

Raffles and prizes

Job summary

Concentrix is seeking a Customer Service Agent - Español for the Qro area. The role involves handling inbound and outbound calls or online interactions per client needs, as part of a dynamic, global organization that offers growth opportunities and incentives.

The position is a Full-Time role focused on delivering compassionate customer interactions and problem solving with a human touch. Strong communication and multitasking abilities are essential for success.

Qualifications

• High School diploma or equivalent required.
• 6 months minimum of experience in Call center customer service (Desired).
• Courteous with strong customer service orientation.
• Ability to work under constant changes.
• Multitasking.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both in writing and verbally.

Responsibilities

• The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills

Customer service orientation

English proficiency

Multitasking

Written & verbal communication

PC navigation

Education

High School diploma or equivalent

Job description

Job Title: Customer Service Agents - Español - Qro

Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Job Type: Full-Time

Location: Insurgentes Sur, Mexico City

WHAT’S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Great weekly, biweekly and monthly activities
• Great raffles and prizes

WHAT YOU WANT MATTERS TO US

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff. No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts. This role is the perfect opportunity for someone considering a career in customer services.

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM:

• Courteous with strong customer service orientation
• Intermediate - Advanced English level
• High School diploma or equivalent required
• 6 months minimum of experience in Call center customer service(Desired)
• Ability to work under constant changes
• Multitasking
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively, both in writing and verbally