Bilingual Customer Service Agent — Onsite, Mexico City

Qualfon; Ciudad de México; Presencial; MXN 124.000 - 165.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Statutory benefits

Qualfon University access

Coursera access

Care Coaches support

Referral bonus program

Multicultural work environment

Descripción de la vacante

Qualfon is hiring bilingual Customer Service Agents to work onsite in Mexico City (near Reforma 2-22). You will deliver high-quality English/Spanish support for our delivery app, resolving inquiries with empathy and professionalism.

Responsibilities include listening to customers, providing accurate information, and maintaining a positive experience from first contact. Flexible/rotating schedules and statutory benefits are offered.

Formación

• English proficiency required.
• B2+ to C1 spoken and written.
• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.

Responsabilidades

• Provide personalized, high-quality customer service in English and Spanish for our delivery app.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Conocimientos

English Proficiency

B2+ to C1

High school diploma

Customer service skills

Problem-solving

MS Office basics

Typing 25 wpm

Educación

High school diploma

Herramientas

MS Office basics

Descripción del empleo

Qualfon is hiring bilingual Customer Service Agents to work onsite in Mexico City (near Reforma 2-22). You will deliver high-quality English/Spanish support for our delivery app, resolving inquiries with empathy and professionalism.

Responsibilities include listening to customers, providing accurate information, and maintaining a positive experience from first contact. Flexible/rotating schedules and statutory benefits are offered.