Bilingual Customer Service Agent

Qualfon; Aguascalientes; Remote; MXN 85,000 - 121,000; Full time

Benefits offered by this job

Home Office position

Paid training from day one

Statutory benefits

Career growth opportunities

University and Coursera access

Job summary

Qualfon is hiring bilingual Customer Service Agents for a 100% Home Office position in Aguascalientes. You will handle English and Spanish inquiries with empathy, delivering high-quality service from the first contact.

Qualifications include English proficiency (B2+/C1), a high school diploma, strong communication skills, and the ability to work remotely with flexible schedules. Training is fully paid, with benefits and growth opportunities.

Qualifications

• English proficiency: B2+ / C1 (spoken and written).
• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving skills and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.
• Customer service or call center experience preferred.
• Availability to work 100% Home Office with flexible/rotating schedules.
• Must be 18 years or older.
• Must reside in Aguascalientes.

Responsibilities

• Provide personalized, high-quality customer service in English and Spanish.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Skills

Bilingual English/Spanish

Customer service

Microsoft Office

Typing 25 wpm

Education

High school diploma

Tools

MS Office

Job description

Join the Team! Are you looking for a stable opportunity with growth opportunities, benefits, and a positive work environment? We are hiring Bilingual Customer Service Agents for a 100% Home Office opportunity in Aguascalientes. Join a company that values your professional development, well-being, and growth.

RESPONSIBILITIES

What will you do in this role? As a Bilingual Customer Service Agent, you will:

• Provide personalized, high-quality customer service in English and Spanish.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

QUALIFICATIONS

What are we looking for?

• English proficiency: B2+ / C1 (spoken and written).
• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving skills and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.
• Customer service or Call Center experience is preferred.
• Availability to work 100% Home Office with flexible/rotating schedules.
• Must be 18 years or older.
• Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.
• Must reside in Aguascalientes.

WHAT WE OFFER

• Hourly pay: MXN $75 per hour + performance bonus.
• 100% paid training from day one.
• Statutory benefits.
• Career growth and professional development opportunities.
• Free access to University and Coursera.
• Support and guidance from our Care Coaches.
• Employee referral bonus program.
• Collaborative and multicultural work environment.
• 100% Home Office position.

VIRTUAL INTERVIEW REQUIREMENT

Candidates participating in the recruitment process virtually are required to turn on their camera during the interview.

-Requerimientos- Educación mínima: Educación media superior -Bachillerato General 1 año de experiencia Idiomas: Inglés Edad: entre 18 y 55 años Conocimientos: Capacidad de asesorar, Empatía, Toma de decisiones, Microsoft office, Servicio al cliente, Teams, Atención al cliente Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante