Bilingual Customer Experience Specialist (EN/ES)

RS Americas; San Nicolás de los Garza; On-site; MXN 167,000 - 234,000; Full time

Job summary

RS Americas is seeking a Customer Service Representative to deliver exceptional service for customers by facilitating orders and resolving issues, supporting RS's strong customer experience focus.

You will provide digital navigation support, assist customers in finding products, and help educate on RS digital services while coordinating with Sales to pre-qualify leads and maintain strong governance over customer accounts.

Qualifications

• Bilingual English/Spanish, in both verbal and written communication.
• Excellent customer service skills with a passion for helping customers.
• Strong written and verbal communication skills; highly organized and detail-oriented.

Responsibilities

• Champion service excellence, making work easy for customers internally and externally.
• Ensure orders are captured with high quality and in line with commitments.
• Resolve customer issues by addressing root causes, coordinating with other departments as needed.

Skills

Bilingual English/Spanish

Customer service

Written and verbal communication

Detail-oriented

Organized

Education

High school diploma or GED

College diploma (related field)

Job description

RS Americas is seeking a Customer Service Representative to deliver exceptional service for customers by facilitating orders and resolving issues, supporting RS's strong customer experience focus.

You will provide digital navigation support, assist customers in finding products, and help educate on RS digital services while coordinating with Sales to pre-qualify leads and maintain strong governance over customer accounts.