Bilingual Customer Care Specialist (Remote/Hybrid)

Capgemini; Ciudad de México; Hybrid; MXN 212,000 - 301,000; Full time

Benefits offered by this job

Flexible schedule

Remote and/or office-based

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

FBS is seeking a Customer Care Agent to support agents through submission and service workflows. You will be a key contact, coordinating follow-ups, gathering information, and ensuring requests move smoothly through established processes.

The role requires 1-3 years in customer service, strong English communication, and comfort with CRM/workflow tools in a high-volume setting. Flexible schedule and hybrid work options are available.

Qualifications

• 1-3 years of experience in customer service, call center, or operations.
• Strong English communication skills, written and verbal.
• Experience in high-volume, process-driven environments; insurance is a plus.

Responsibilities

• Serve as a point of contact for agents, providing updates and coordinating next steps.
• Manage follow-ups and submissions to keep requests moving efficiently.
• Execute high-volume workflows with accuracy and service quality.
• Maintain records and updates in CRM and workflow systems.
• Collaborate with underwriting, claims, and policy support to resolve issues.
• Handle inquiries professionally and escalate when specialized expertise is needed.

Skills

Customer Service

CRM systems

English communication

Tools

Workflow tools

Business applications

Job description

FBS is seeking a Customer Care Agent to support agents through submission and service workflows. You will be a key contact, coordinating follow-ups, gathering information, and ensuring requests move smoothly through established processes.

The role requires 1-3 years in customer service, strong English communication, and comfort with CRM/workflow tools in a high-volume setting. Flexible schedule and hybrid work options are available.