Remote Bilingual Customer Support Specialist

Resolv Global; México; Remote; MXN 4,200 - 5,900; Full time

Job summary

Resolv Global is expanding its customer service team and seeks experienced representatives to support US-based operations from a remote setting in Mexico. Strong English communication and prior US BPO or call center experience are required.

You will join a fast-paced environment, handling inbound/outbound customer interactions while working with multiple systems and teams. This role is an independent contractor position with weekly pay in USD.

Qualifications

• Strong English communication skills.
• Previous US BPO or call center experience.
• Confident working in a fast-paced environment.
• Experience supporting US-based operations.

Responsibilities

• Support US-based customer operations remotely.
• Handle inbound and outbound customer interactions.
• Multitask across multiple systems and tools.
• Collaborate with international teams to ensure customer satisfaction.

Skills

US BPO experience

English proficiency

Customer service

Multitasking

Structured remote work

Remote work

Tools

Microsoft Teams

Office 365

Job description

Resolv Global is expanding its customer service team and seeks experienced representatives to support US-based operations from a remote setting in Mexico. Strong English communication and prior US BPO or call center experience are required.

You will join a fast-paced environment, handling inbound/outbound customer interactions while working with multiple systems and teams. This role is an independent contractor position with weekly pay in USD.