Bilingual Customer Care Specialist (Flexible/Remote)

Capgemini; Ciudad de México; Hybride; MXN 201 000 - 290 000; Plein temps

Avantages offerts par ce poste

Bonuses

Comprehensive benefits

Flexible work options

Private health insurance

Pension plan

Paid time off

Training & development

Résumé du poste

Capgemini in Mexico City is seeking a Customer Care Agent to support a major US insurer. You’ll be the primary contact for agents, gathering information and coordinating next steps while maintaining accurate CRM records.

The role offers a flexible schedule (Mon–Fri) with remote or office-based options and a strong focus on process-driven workflows, training, and career development within a global group. Ideal candidates have 1–3 years in customer service, excellent English communication skills,

Qualifications

• 1–3 years of experience in Customer Service, Call Center, Operations, or a related field.
• Strong English communication skills, both written and verbal.
• Experience in a high-volume, process-driven environment; insurance or regulated industries a plus.
• Comfortable using CRM systems, workflow tools, and other business applications.
• Strong organization, attention to detail, and ability to manage multiple priorities.

Responsabilités

• Serve as a key point of contact for agents, providing updates, gathering information, and coordinating next steps.
• Manage follow-ups, documentation, and submissions to keep requests moving efficiently.
• Execute high-volume workflows using established processes, while maintaining accuracy and service quality.
• Maintain accurate records and activity updates in CRM and workflow systems.
• Partner with internal teams such as Underwriting, Claims, and Policy Support to coordinate requests and resolve issues.
• Handle agent inquiries professionally, escalating matters that require specialized or licensed expertise.

Connaissances

Customer service

Call center

Operations

English proficiency

CRM systems

Outils

CRM systems

Description du poste

Capgemini in Mexico City is seeking a Customer Care Agent to support a major US insurer. You’ll be the primary contact for agents, gathering information and coordinating next steps while maintaining accurate CRM records.

The role offers a flexible schedule (Mon–Fri) with remote or office-based options and a strong focus on process-driven workflows, training, and career development within a global group. Ideal candidates have 1–3 years in customer service, excellent English communication skills,