Bilingual Customer Service Representative

Redial BPO; Mexicali; On-site; MXN 180,000 - 240,000; Full time

Job summary

Redial BPO seeks a Bilingual Customer Service Representative (English/Spanish) to support loan applications, account inquiries, and payment arrangements from Mexicali. You will interact with customers, document details, and strive for first-call resolution.

The ideal candidate is customer-focused, empathetic, and able to work in a fast-paced call center environment. Fluent English and Spanish, strong communication, and reliable typing are essential.

Qualifications

• Call center experience required.
• Fluent in English and Spanish.
• Strong verbal and written communication.
• Typing speed of 35 WPM.
• Ability to work independently and in a team.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with loan applications and account inquiries.
• Provide support for payment modifications and hardship programs.
• Document customer interactions and update account records.
• Manage follow-up activities and callbacks.
• Work with internal departments to resolve customer concerns.
• Deliver first-call resolution whenever possible.
• Maintain compliance with company policies and quality standards.

Skills

Bilingual English/Spanish

Strong communication

Typing 35 WPM

Multitasking & time management

Job description

Bilingual Customer Service Representative (English/Spanish)

Location: Mexicali, Baja California
Job Type: Full-Time
Schedule: Full-time availability required

About the Role

We are seeking a Bilingual Customer Service Representative to join our growing call center team. In this role, you will assist customers regarding loan applications, account inquiries, payment arrangements, hardship programs, and general account support. The ideal candidate is customer-focused, empathetic, and committed to delivering an outstanding experience on every interaction.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Assist customers with loan-related inquiries and account information.
• Provide support for payment modifications and hardship assistance programs.
• Accurately document customer interactions and update account records.
• Manage follow-up activities and callback requests.
• Work with internal departments to resolve customer concerns.
• Deliver first-call resolution whenever possible.
• Maintain compliance with company policies and quality standards.

Qualifications

• Call center experience (required).
• Fluent in both English and Spanish.
• Strong verbal and written communication skills.
• Typing speed of at least 35 WPM.
• Strong multitasking, time management, and organizational skills.
• Ability to work independently and in a team-oriented environment.

If you enjoy helping customers, solving problems, and building positive relationships, we'd love to hear from you.

All qualified applicants will be evaluated based on their experience, skills, and competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any characteristic protected by applicable law.