Bilingual Loan Support Pro (English/Spanish)

Redial BPO; Mexicali; On-site; MXN 180,000 - 240,000; Full time

Job summary

Redial BPO in Mexicali, MX is seeking a Bilingual Loan Support Specialist to assist customers with loan completion and account management. The role blends customer service, documentation guidance, and regulatory compliance to deliver effective financial solutions.

The successful candidate will be fluent in English and Spanish, able to multitask across multiple processes, and maintain accurate records while meeting performance goals in a dynamic call center environment.

Qualifications

• Call center experience required.
• Fluent English and Spanish communication.
• Typing speed of at least 35 WPM.
• Ability to multitask and manage priorities.
• Strong attention to detail and compliance awareness.

Responsibilities

• Manage inbound and outbound customer communications.
• Guide customers through loan documentation and online signing processes.
• Help clients understand repayment options and account requirements.
• Maintain accurate customer records and account updates.
• Respond promptly to callback requests and customer inquiries.
• Collaborate with multiple departments to resolve account issues.
• Address objections and present clear solutions.
• Prioritize workload across multiple customer accounts and pipelines.
• Provide exceptional customer service while meeting performance goals.

Skills

Call center exp

Bilingual EN/ES

Typing 35 WPM

Multitasking

Attention to detail

Compliance awareness

Job description

Redial BPO in Mexicali, MX is seeking a Bilingual Loan Support Specialist to assist customers with loan completion and account management. The role blends customer service, documentation guidance, and regulatory compliance to deliver effective financial solutions.

The successful candidate will be fluent in English and Spanish, able to multitask across multiple processes, and maintain accurate records while meeting performance goals in a dynamic call center environment.