Remote Collections Specialist - Bilingual EN/ES (US Hours)

Ngp Van; México; Remote; MXN 782,000 - 1,192,000; Full time

Job summary

Bonterra is seeking a detail-oriented Collections Specialist to optimize accounts, ensure timely payments, and maintain strong customer relationships with US-based clients. This remote role is based in Mexico and requires English proficiency and Spanish bilingual skills.

You will contact delinquent clients, negotiate payment plans, document interactions, and collaborate with internal teams to resolve issues while aligning with US Central/Eastern business hours.

Qualifications

• Proven experience as a Collections Specialist or in a similar role.
• Bilingual English/Spanish required; strong written and spoken English fluency essential for customer-facing communications with US-based clients.
• Strong negotiation and communication skills.
• Excellent organizational and time management abilities; must be able to maintain a schedule aligned to US Central or Eastern business hours.
• Ability to work independently and collaboratively within a remote team environment.
• Proficient in using collection software; experience with Salesforce, HighRadius and WorkDay Financials a plus.
• Reliable high-speed internet connection required.
• Core working hours align with US Central or Eastern time zones — overlap of at least 6 hours with US business hours is required

Responsibilities

• Engage US-based customers professionally and courteously to discuss overdue balances and facilitate timely payment resolution — communications conducted primarily in English
• Investigate and resolve customer contract, billing, and payment inquiries
• Execute collections strategies in alignment with company policies and broader financial objectives
• Partner with internal teams to resolve account issues and implement preventative measures for future discrepancies
• Accurately document customer commitments, payment arrangements, and account activity for ongoing tracking
• Proactively communicate account-level risks and insights to management to support informed decision-making
• Generate and analyze collections reports to evaluate performance trends and progress against established targets
• Work collaboratively with team members to meet individual and departmental performance targets
• Demonstrate confidence and professionalism in outbound and inbound customer calls with US-based clients, conducted in English
• Effectively multitask and utilize time-blocking strategies to manage competing priorities efficiently, with scheduling aligned to US time zones

Skills

Bilingual English/Spanish

Negotiation

Time management

Communication

Remote collaboration

Internet reliability

Sales calls (English)

Tools

Salesforce

HighRadius

WorkDay Financials

Job description

Bonterra is seeking a detail-oriented Collections Specialist to optimize accounts, ensure timely payments, and maintain strong customer relationships with US-based clients. This remote role is based in Mexico and requires English proficiency and Spanish bilingual skills.

You will contact delinquent clients, negotiate payment plans, document interactions, and collaborate with internal teams to resolve issues while aligning with US Central/Eastern business hours.