Bilingual CSM: Growth & Retention for 30–35 Accounts

Sitetracker; Ciudad de México; On-site; MXN 450,000 - 650,000; Full time

Job summary

Sitetracker is seeking a Customer Success Manager to manage a varied portfolio across North America, including Spanish-speaking organizations. You will drive adoption, retention, and measurable business outcomes via proactive engagement and strong cross-functional collaboration.

You’ll monitor health scores, craft personalized communication, and build scalable playbooks that reduce churn and identify growth opportunities. English and Spanish fluency is essential for relationships at all levels.

Qualifications

• 1–2+ years in Customer Success, Account Management, or similar roles in B2B SaaS.
• Experience managing a portfolio, establishing engagement cadences, and driving adoption and retention.
• Ability to analyze health, adoption, and objectives to forecast renewals and mitigate churn.
• Experience developing scalable playbooks to improve retention and outcomes.
• Ability to identify growth opportunities and partner cross-functionally.

Responsibilities

• Own a portfolio of roughly 30–35 accounts and drive adoption and measurable value.
• Develop success plans, establish engagement cadences, and align with customers' objectives.
• Use health scores and usage data to identify risks and opportunities, coordinating with Sales, Product, and others.
• Create personalized, scalable communication strategies for diverse stakeholders.
• Maintain accurate account and success plans in Salesforce and drive scalable processes.

Skills

Portfolio management

Retention strategies

Cross-functional collaboration

Customer health analysis

B2B SaaS experience

Job description

Sitetracker is seeking a Customer Success Manager to manage a varied portfolio across North America, including Spanish-speaking organizations. You will drive adoption, retention, and measurable business outcomes via proactive engagement and strong cross-functional collaboration.

You’ll monitor health scores, craft personalized communication, and build scalable playbooks that reduce churn and identify growth opportunities. English and Spanish fluency is essential for relationships at all levels.