Bilingual Collections Specialist (Spanish/English)

GoodLeap; Ciudad de México; On-site; MXN 102,000 - 145,000; Full time

Job summary

GoodLeap is seeking a Collections Specialist in Mexico City to contact delinquent borrowers, negotiate repayment plans, and process past-due payments. The role emphasizes compliance with company collections policies and meeting daily performance metrics.

Fluency in Spanish and English is required, with 1–2 years in credit/collections and prior call center experience preferred. The position offers hourly compensation of MXN 89.33 plus bonus, with a focus on maintaining accurate records and

Qualifications

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools.
• Excellent verbal and written communication skills
• Prior call center experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual Spanish/English required

Responsibilities

• Outbound/Inbound calls with delinquent borrowers
• Find solutions to help bring borrower’s loans to a current status
• Process payments for borrowers with past due payments
• Maintain daily, weekly, and monthly collection and metric goals
• Remain in compliance with GoodLeap’s collections policies and procedures

Skills

Credit & collections experience

Bilingual Spanish/English

Excellent communication

Call center experience

Tools

Microsoft Office

Job description

GoodLeap is seeking a Collections Specialist in Mexico City to contact delinquent borrowers, negotiate repayment plans, and process past-due payments. The role emphasizes compliance with company collections policies and meeting daily performance metrics.

Fluency in Spanish and English is required, with 1–2 years in credit/collections and prior call center experience preferred. The position offers hourly compensation of MXN 89.33 plus bonus, with a focus on maintaining accurate records and