Bilingual Client Services Associate – Software Support

Infor; Estado de México; On-site; MXN 133,920 - 178,560; Full time

Job summary

A leading technology company is seeking an Associate Client Service Specialist to provide quality customer support through various channels. Key responsibilities include managing customer inquiries, assisting with transactions, and documenting support procedures. Ideal candidates should possess strong customer management skills and be bilingual in English and Spanish. This full-time position is based in Mexico City and offers a dynamic team environment.

Qualifications

• Experience supporting a software application.
• Ability to respond to customer queries efficiently.
• Willingness to assist with training team members.

Responsibilities

• Interact with customers and manage inquiries via phone and email.
• Assist customers with transactions on the Infor Nexus platform.
• Document support procedures for common issues.

Skills

Customer management skills

Verbal communication in English

Verbal communication in Spanish

Teamwork

Familiarity with Microsoft Office

Tools

CRM support tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

A leading technology company is seeking an Associate Client Service Specialist to provide quality customer support through various channels. Key responsibilities include managing customer inquiries, assisting with transactions, and documenting support procedures. Ideal candidates should possess strong customer management skills and be bilingual in English and Spanish. This full-time position is based in Mexico City and offers a dynamic team environment.