Multilingual SaaS Support Specialist

Manatal; Ciudad de México; Presencial; MXN 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International team collaboration

Challenging and innovative work culture

Descripción de la vacante

A leading HRTech software company in Mexico is seeking a Customer Support Specialist to join their dynamic team. The role involves responding to customer inquiries, resolving issues, and collaborating closely with the Product and Engineering teams to ensure excellent service delivery. Candidates must possess 2+ years of support experience and be fluent in both Spanish and English. Joining this fast-paced environment offers the chance to work with a talented, international team while contributing to innovative HR solutions.

Formación

• 2+ years of related Customer Support experience.
• Must be fluent in Spanish and English.
• Excellent written and verbal communication skills.

Responsabilidades

• Respond to customer inquiries in a timely manner.
• Own customer issues from initial report to resolution.
• Log and track all support requests in the CRM.

Conocimientos

Customer Support experience

Bilingual (Spanish and English)

Excellent communication skills

Basic troubleshooting skills

Familiarity with ticketing platforms

Leadership skills

Educación

Degree in Computer Science or related field

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

A leading HRTech software company in Mexico is seeking a Customer Support Specialist to join their dynamic team. The role involves responding to customer inquiries, resolving issues, and collaborating closely with the Product and Engineering teams to ensure excellent service delivery. Candidates must possess 2+ years of support experience and be fluent in both Spanish and English. Joining this fast-paced environment offers the chance to work with a talented, international team while contributing to innovative HR solutions.