Client Service Specialist, Associate - Software Support

Infor; Estado de México; On-site; MXN 279,000 - 390,600; Full time

Job summary

A global software leader is seeking an Associate Client Service Specialist in Mexico City. This role focuses on providing quality customer support to clients, managing inquiries, and assisting with transactions. Ideal candidates will have customer service experience, communicate fluently in English and Spanish, and have skills in Microsoft Office. This position emphasizes teamwork and effective communication.

Qualifications

• Customer service experience supporting software applications.
• Experience in customer management.
• Ability to communicate in English and Spanish.

Responsibilities

• Interact with customers via phone, email, and CRM.
• Respond to customer queries utilizing product knowledge.
• Administer customer training on various functions.

Skills

Customer Service

Operations support for software

Verbal and written communication in English and Spanish

Team collaboration

Tools

Microsoft Office Suite

Job description

A global software leader is seeking an Associate Client Service Specialist in Mexico City. This role focuses on providing quality customer support to clients, managing inquiries, and assisting with transactions. Ideal candidates will have customer service experience, communicate fluently in English and Spanish, and have skills in Microsoft Office. This position emphasizes teamwork and effective communication.