Bilingual Treasury Services Client Specialist

JPMorgan Chase & Co.; Ciudad de México; Presencial; MXN 335.000 - 580.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Mexico City is seeking a Client Service Associate to support client service delivery by handling calls, emails, and account maintenance requests.

You will collaborate with Client Service, Sales, Product, Implementation, and Operations teams to maintain service quality and address escalations, ensuring a seamless end-to-end client experience. The role requires fluent English and Spanish, strong communication, attention to detail, and the ability to manage multiple tasks in

Formación

• Graduate of a Business-related course.
• Proven client service experience.
• Fluent written and spoken English and Spanish.
• Strong verbal, written, and interpersonal communication skills, with proven ability to negotiate.
• Keen attention to detail and accuracy.
• Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
• Strong organizational and decision‑making skills, with the ability to work across multiple applications under minimal supervision.
• Proficiency in desktop and internet‑based applications, including MS Office tools.

Responsabilidades

• Provide clients with support and information regarding interest claims, billing enquiries, account maintenance, and operational procedures.
• Act as an escalation point for large money movements and escalated transactional enquiries.
• Liaise with Relationship, Product, Operations, and Implementation teams to resolve service issues and ensure incremental account set-ups are completed correctly.
• Run Service Quality Reports and analyze client payment activity, enquiry patterns, and opportunities to increase straight-through rates.
• Understand clients' businesses to identify solutions, client efficiencies, cross-sell opportunities, product enhancements, and process improvements.
• Help eliminate exceptional and manual processes to improve service consistency and operational efficiency.
• Manage risk by monitoring client overdrafts and unpaid bills, escalating risk matters as needed.
• Record client interactions in Navigator and participate in training to strengthen product, process, and technology knowledge.

Conocimientos

Bilingual English/Spanish

Communication skills

Attention to detail

Multitasking

Organizational skills

MS Office

Educación

Business-related degree

Herramientas

MS Office (Outlook/Excel/Word)

Descripción del empleo

JPMorgan Chase & Co. in Mexico City is seeking a Client Service Associate to support client service delivery by handling calls, emails, and account maintenance requests.

You will collaborate with Client Service, Sales, Product, Implementation, and Operations teams to maintain service quality and address escalations, ensuring a seamless end-to-end client experience. The role requires fluent English and Spanish, strong communication, attention to detail, and the ability to manage multiple tasks in