Bilingual Client Experience Specialist (Spanish/English)

Águila International Services, S. DE R. L DE C.V; Ciudad de México; On-site; MXN 30,000 - 40,000; Full time

Job summary

A leading legal services firm in Mexico City is seeking a Client Experience Specialist to support clients with their cases and handle inquiries efficiently. The role requires a detail-oriented candidate with strong communication skills in both English and Spanish. Responsibilities include client interaction, document management, and ensuring exceptional service. Candidates should possess a Bachelor's degree and experience in client-facing roles. This is a full-time on-site position offering an opportunity to grow in a dynamic environment.

Qualifications

• Detail-oriented with strong organizational skills.
• Experience in client-facing roles like customer service.
• Ability to manage sensitive and confidential information.

Responsibilities

• Support clients with their cases and handle inquiries.
• Collect and manage client documents in the CRM.
• Ensure professional and empathetic client interactions.

Skills

Client interaction

Bilingual: English/Spanish

Organizational skills

Communication skills

Education

Bachelor's degree (preferably in paralegal studies or related)

Certificate in paralegal studies

Tools

CRM software

Job description

A leading legal services firm in Mexico City is seeking a Client Experience Specialist to support clients with their cases and handle inquiries efficiently. The role requires a detail-oriented candidate with strong communication skills in both English and Spanish. Responsibilities include client interaction, document management, and ensuring exceptional service. Candidates should possess a Bachelor's degree and experience in client-facing roles. This is a full-time on-site position offering an opportunity to grow in a dynamic environment.