Bilingual Client Operations Specialist

Concord Servicing, LLC; Ciudad de México; On-site; MXN 223,000 - 257,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Ticket Vouchers

Internal Bonus

Job summary

Concord Servicing, LLC in Mexico City is seeking a Client Operations Support Specialist to manage corporate client requests, process payments, generate reports, and maintain documentation. The role demands meticulous attention to detail and the ability to work under deadlines while communicating with English-speaking clients. The position aligns with the U.S.

holiday calendar, requiring availability on Mexican holidays and time off on U.S. holidays.

Qualifications

• Technical degree or bachelor’s degree in administration, Finance, Accounting, or a related field.
• Equivalent relevant experience in client support and operations management may be considered in lieu of a degree.
• Advanced proficiency in English (both written and spoken).
• Intermediate knowledge of Microsoft Excel and other Office applications.

Responsibilities

• Promptly address corporate client requests, prioritizing customer satisfaction.
• Process client payments, returns, and chargebacks within the system, ensuring accurate fund allocation.
• Analyze transactions, new sales, and support cases for KPI’s and client executive reporting.
• Validate data files to detect and correct potential errors.
• Upload sales data to the system, ensuring compliance with client specifications and expectations.
• Maintain organized, secure documentation in line with company privacy and security protocols.
• Conduct regular audits to ensure the accuracy of consumer information.
• Collaborate with cross-functional teams to resolve operational issues and optimize processes.
• Propose process improvements related to client management and payments to enhance efficiency and customer experience.
• Effectively communicate with corporate clients in both English and Spanish to ensure clarity and effective service.

Skills

English (Advanced)

Excel

Education

Bachelor's degree in Finance/Accounting

Technical degree or bachelor's in administration

Tools

Microsoft Office

Job description

Concord Servicing, LLC in Mexico City is seeking a Client Operations Support Specialist to manage corporate client requests, process payments, generate reports, and maintain documentation. The role demands meticulous attention to detail and the ability to work under deadlines while communicating with English-speaking clients. The position aligns with the U.S.

holiday calendar, requiring availability on Mexican holidays and time off on U.S. holidays.