Bilingual Documentation & Client Services Specialist

Aguila International Services, S. DE R. L DE C.V.; Ciudad de México; On-site; MXN 300,000 - 360,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life & Long-Term Disability Insurance

Employee Appreciation Events

Employee Assistance Program (EAP)

Job summary

Aguila International Services, S. DE R. L DE C.V.

in Mexico City seeks a Bilingual Document & Client Correspondence Specialist to manage administrative operations and ensure timely processing of international documents, with emphasis on US government paperwork. The role is 100% on-site, Tuesday–Saturday, offering stability and extensive benefits. Ideal candidates have 2–4 years in admin roles, are fluent in English and Spanish, and can work with CRM systems and MS Office.

Qualifications

• 2–4 years of experience in administrative roles, document control or related fields.
• Fluent in English and Spanish for phone conversations with global clients.
• Strong proficiency with document management systems and CRM tools.

Responsibilities

• Document Control & Management: handle incoming official mail and batch/scan.
• Client Communication: inform international clients about receipts and shipping logistics.
• CRM & Data Entry: record interactions and document tracking in Litify/Salesforce.
• Quality Assurance: maintain document integrity across physical and digital files.
• Shipping Logistics: create labels and coordinate courier services.

Skills

Bilingual English/Spanish

CRM tools

Document management systems

Verbal communication

Attention to detail

Tools

Litify

Salesforce

Microsoft Office/Spreadsheets

Job description

Aguila International Services, S. DE R. L DE C.V.

in Mexico City seeks a Bilingual Document & Client Correspondence Specialist to manage administrative operations and ensure timely processing of international documents, with emphasis on US government paperwork. The role is 100% on-site, Tuesday–Saturday, offering stability and extensive benefits. Ideal candidates have 2–4 years in admin roles, are fluent in English and Spanish, and can work with CRM systems and MS Office.