Bilingual LATAM Client Service Specialist

State Street; Ciudad de México; On-site; MXN 700,000 - 900,000; Full time

Benefits offered by this job

Flexible Work Program

Medical care

Insurance and savings plans

Volunteer days

Job summary

State Street Mexico City seeks an experienced Client Service professional to support client relationships and operational service across LATAM regions. You will partner with the Client Service Manager to maintain service levels, respond to inquiries, and drive improvements in quality and efficiency.

The role requires English and French fluency, willingness to work holidays, and a collaborative, ownership-driven mindset to serve asset managers and institutional clients globally.

Qualifications

• 5 years’ experience in client service or relationship management capacity.
• A University Degree in banking/finance or related field.
• Fluency in oral and written English and French.
• Strong collaboration and influencing skills.
• Strong written and communication skills and ability to present to clients and senior STT management.
• Strong sense of ownership and team spirit.

Responsibilities

• Support internal partners and clients across 18 products, including custody and fund administration.
• Assist the Client Service Manager with client relationships and daily interactions to maintain service levels.
• Act as escalation point for State Street services.
• Respond to client issues and inquiries in a timely, accurate manner.
• Help improve quality, productivity and control of the service delivery model.
• Collaborate with middle and back office operations to enhance operations.
• Prepare statuses, activity and performance reports for senior management.

Skills

Strong communication

Detail orientation

Problem solving

Multitasking under pressure

Education

Bachelor’s degree in banking/finance

Job description

State Street Mexico City seeks an experienced Client Service professional to support client relationships and operational service across LATAM regions. You will partner with the Client Service Manager to maintain service levels, respond to inquiries, and drive improvements in quality and efficiency.

The role requires English and French fluency, willingness to work holidays, and a collaborative, ownership-driven mindset to serve asset managers and institutional clients globally.