Bilingual Customs & Client Services Specialist

Colonial Group; Santiago de Querétaro; On-site; MXN 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary and benefits

Friendly collaborative environment

Professional development opportunities

Growth opportunities

Job summary

Colonial Group is seeking a Customer Service Representative in Mexico. The role acts as a liaison between the company and clients to provide information, resolve issues, and ensure accurate handling of import/export processes.

You will support onboarding, coordinate with intercompany departments, and manage bond activities where applicable. Responsibilities include processing orders, tracking shipments, and maintaining strong written and verbal communication while using Excel, Word, Teams, and

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade Business knowledge.
• Bilingual in Spanish/English.

Responsibilities

• Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demands.
• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client set up and/or inquires.
• Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
• Good written and verbal communication skills.
• Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
• Driven by results working in a fast paced environment.
• Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

Skills

Bilingual Spanish/English

Organizational skills

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

MS Excel

MS Word

MS Teams

MS Outlook

Job description

Colonial Group is seeking a Customer Service Representative in Mexico. The role acts as a liaison between the company and clients to provide information, resolve issues, and ensure accurate handling of import/export processes.

You will support onboarding, coordinate with intercompany departments, and manage bond activities where applicable. Responsibilities include processing orders, tracking shipments, and maintaining strong written and verbal communication while using Excel, Word, Teams, and