Bilingual LATAM Client Service Specialist

State Street; Ciudad de México; Sur place; MXN 400 000 - 600 000; Plein temps

Avantages offerts par ce poste

Flexible Work Program

Paid volunteer days

Benefits package

Résumé du poste

State Street in Mexico City seeks a dedicated Client Service professional to manage operational and technical service for institutional clients in the LATAM region.

You will collaborate with the Client Service Manager, ensuring service levels and client satisfaction while coordinating with global teams across 18 products. English and French fluency is required, with flexibility for holidays and LATAM hours.

Qualifications

• 5 years’ experience in client service or relationship management.
• University degree in banking/finance or related field.
• Fluency in spoken and written English and French.
• Strong collaboration and influencing skills.
• Strong written and communication skills and ability to present to clients and senior management.
• Strong sense of ownership and team spirit.

Responsabilités

• Support internal business partners and clients across 18 products throughout our global organization; including custody, fund administration and others.
• Assist the Client Service Manager with client relationships and sentiment via daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues.
• Act as an escalation point for State Street services.
• Respond timely and accurately to client issues and inquiries.
• Assist opportunities to increase quality, productivity and control related to the service delivery model.
• Assist championing enquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
• Influence others in preparing various statuses, activity and performance reports for senior management.
• Collaborate with STT’s middle and back office operations and provide input on plans to enhance operations.
• Bi-weekly management of client facing issues including Operational Control Framework issues, reporting outages and reputation or risk impacting workstream items.
• Develop to demonstrate proficiency as a MyStateStreet Product Champion and expanding expertise with State Street Enterprise platforms.
• Assist with data collection for various reports
• Ultimately responsible for the success of implementation / problem resolution
• Tactically use a broad array of communication vehicles to lead, direct and facilitate client service issues

Connaissances

Strong communication

Detail orientation

Problem solving

Multi-tasking under pressure

Formation

University degree in banking/finance or related field

Description du poste

State Street in Mexico City seeks a dedicated Client Service professional to manage operational and technical service for institutional clients in the LATAM region.

You will collaborate with the Client Service Manager, ensuring service levels and client satisfaction while coordinating with global teams across 18 products. English and French fluency is required, with flexibility for holidays and LATAM hours.