Commercial Client Services Specialist

Concord Finance; Ciudad de México; Hybrid; MXN 108.000 - 129.000; Vollzeit

Benefits dieser Stelle

Food Vouchers

Internet Bonus

Medical Insurance

Life Insurance

Dental Insurance

Zusammenfassung

Concord Finance is seeking a Commercial Customer Service Representative in Mexico City's offices. You will interface with customers and clients daily, handling inquiries via phone, email, and other channels, while meeting production goals and SLA targets.

The role emphasizes exceptional customer experience, accurate documentation, and collaboration with cross-functional teams. A minimum of 3–5 years in customer service within financial services is preferred; there are competitive benefits and a

Qualifikationen

• 3-5 years of combined experience in a Customer Service role in financial services/banking.
• Superior communication skills, written and verbal, with attention to customer satisfaction.
• Proficient in Microsoft Office (Excel, Word, Outlook, Adobe).

Aufgaben

• Provide exceptional customer and client service via phone, email, and other channels.
• Respond promptly within SLA targets and keep accurate records of interactions.
• Document and update account information and transactions in the system.
• Collaborate with other departments to resolve inquiries and improve service quality.

Kenntnisse

Customer service

Communication skills

Microsoft Office

Attention to detail

Multitasking

Tools

Excel

Word

Outlook

Adobe

Jobbeschreibung

Concord Finance is seeking a Commercial Customer Service Representative in Mexico City's offices. You will interface with customers and clients daily, handling inquiries via phone, email, and other channels, while meeting production goals and SLA targets.

The role emphasizes exceptional customer experience, accurate documentation, and collaboration with cross-functional teams. A minimum of 3–5 years in customer service within financial services is preferred; there are competitive benefits and a