Remote Bilingual Legal Intake Associate Spanish/English

Job Duck; Monterrey; Remote; MXN 232,710 - 246,875; Full time

Benefits offered by this job

Paid time off

Referral and annual bonuses

Parental leave

Opportunities for professional development

Dedicated support from the team

Job summary

A remote lifestyle company is hiring a Bilingual Client Intake Associate in Monterrey, Nuevo León. This role involves being the first point of contact for individuals seeking legal assistance, requiring empathy, active listening, and organization. Responsibilities include supporting clients, documenting information, and managing confidential data. Candidates should be bilingual in English and Spanish, with at least one year of relevant experience, and be prepared for a dynamic environment. The position offers competitive monthly compensation and various professional benefits.

Qualifications

• 1-2 years of personal injury or legal intake experience preferred.
• Ability to manage confidential and emotionally sensitive information.
• Reliable computer setup with stable internet.

Responsibilities

• Maintain calm and professional demeanor during emotional conversations.
• Screen and qualify potential cases based on intake guidelines.
• Ensure all records are complete, accurate, and properly documented.

Skills

Bilingual fluency in English and Spanish

High emotional intelligence

Empathetic communication

Detail-oriented

Tech-savvy

Active listening

Job description

A remote lifestyle company is hiring a Bilingual Client Intake Associate in Monterrey, Nuevo León. This role involves being the first point of contact for individuals seeking legal assistance, requiring empathy, active listening, and organization. Responsibilities include supporting clients, documenting information, and managing confidential data. Candidates should be bilingual in English and Spanish, with at least one year of relevant experience, and be prepared for a dynamic environment. The position offers competitive monthly compensation and various professional benefits.