Bilingual Intakes Specialist (English/Spanish)

Legal Management Group; Región Centro; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

Farahi Law Firm in Mexico is seeking an Intake Specialist to handle client inquiries with empathy and precision. The role focuses on qualifying potential clients, collecting information, and guiding them through initial steps toward our services.

You will conduct needs analyses via calls and emails, sign up clients, manage paperwork, and maintain confidentiality. Fluency in English and Spanish is required, as is experience in customer service in fast-paced environments.

Formación

• Read, write, and speak English and Spanish fluently.
• 3–4 years of experience in a customer service role.
• Ability to remain composed and calm distressed clients.
• Strong multitasking and quick decision-making abilities.
• Proficient with business software and Microsoft Office (Word, Excel).

Responsabilidades

• Answer and screen inquiry calls and emails from prospective clients.
• Conduct telephonic meetings with potential clients to perform needs analysis.
• Sign up clients and process paperwork efficiently per protocols.
• Ensure that all forms are properly signed and filed.
• Manage client feedback and reviews.
• Build and maintain relations with potential referral sources.
• Respect client dignity and confidentiality.

Conocimientos

Bilingual English and Spanish

Customer service

Communication skills

Multitasking

Herramientas

Microsoft Word

Microsoft Excel

Office Suite

Descripción del empleo

Farahi Law Firm in Mexico is seeking an Intake Specialist to handle client inquiries with empathy and precision. The role focuses on qualifying potential clients, collecting information, and guiding them through initial steps toward our services.

You will conduct needs analyses via calls and emails, sign up clients, manage paperwork, and maintain confidentiality. Fluency in English and Spanish is required, as is experience in customer service in fast-paced environments.