Bilingual Claims Support Specialist (FNOL)

Allstate Private Limited; Tijuana; Híbrido; MXN 240.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Life and burial insurance

Weekly payment schedule

On-site parking

Employee wellness center

Discounts with partner establishments

Descripción de la vacante

Integon, the Mexican division of The Allstate Corporation, is hiring a Claims Reporting Representative. You will be the first point of contact for customers reporting a loss, gather essential information, explain the claims process clearly, and route calls or documents to the right teams.

This role requires calm communication under pressure, empathy for customers, and accuracy in documenting interactions. You will coordinate inspections and arrange rental cars when needed, using online systems

Formación

• High School Diploma, GED, or equivalent experience.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask across multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to follow structured procedures.

Responsabilidades

• Establish rapport with customers and gather details to file First Notice of Loss (FNOL) claims.
• Provide clear explanations of the claims process and next steps.
• Receive, screen, and route incoming phone calls and electronic correspondence.
• Communicate with customers and third parties to obtain or provide claim-related information.
• Accurately document customer interactions following established guidelines.
• Assist with scheduling inspections and arranging rental cars when needed.
• Demonstrate empathy, patience, and professionalism during every conversation.
• Use online systems and prompts to guide callers and set expectations.

Conocimientos

Bilingual English/Spanish

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Integon, the Mexican division of The Allstate Corporation, is hiring a Claims Reporting Representative. You will be the first point of contact for customers reporting a loss, gather essential information, explain the claims process clearly, and route calls or documents to the right teams.

This role requires calm communication under pressure, empathy for customers, and accuracy in documenting interactions. You will coordinate inspections and arrange rental cars when needed, using online systems