FNOL Claims Agent — Empathetic, Fast Response

American International Group; Ciudad de México; Híbrido; MXN 167.000 - 234.000; Jornada completa

Descripción de la vacante

American International Group in Mexico City seeks a customer support representative to assist policyholders, manage inquiries, and ensure accurate, timely responses using standard processes and tools.

You will handle follow-ups, maintain high service levels, and contribute to risk mitigation by accurate information handling. Candidates should have at least 1 year in customer support and basic insurance knowledge.

Formación

• 1 year in customer support.

Responsabilidades

• Meet the needs of policyholders at the moment of truth and avoid economic or reputational impact.
• Ability to work under pressure.
• Customer management.
• Follow-up of procedures in customer service.
• Attention to detail.

Conocimientos

Customer management

Work under pressure

Empathy

Listening

Problem solving

Teamwork

Attention to detail

Proactivity

Willingness to learn

Shift rotation

Flexibility

Herramientas

Excel

Word

Outlook

Descripción del empleo

American International Group in Mexico City seeks a customer support representative to assist policyholders, manage inquiries, and ensure accurate, timely responses using standard processes and tools.

You will handle follow-ups, maintain high service levels, and contribute to risk mitigation by accurate information handling. Candidates should have at least 1 year in customer support and basic insurance knowledge.