Bilingual Claims Reporter (FNOL)

Allstate Northern Ireland Limited; Tijuana; Híbrido; MXN 240.000 - 320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Wages reported to IMSS and Infonavit

Profit sharing

Weekly food vouchers

Life and burial insurance

Nine days PTO + nine holidays

Parental and Marriage Leave

On-site parking

On-site wellness center

On-site coffee shop

Gaming room

Descripción de la vacante

Integon, the Mexican division of a major US insurance group, is seeking a Claims Reporting Representative. You will be the first point of contact for customers reporting a loss, gathering essential information and routing documentation to the appropriate teams.

You will explain the claims process clearly, maintain accurate records, and assist with scheduling inspections and rental cars when needed, all while demonstrating empathy and professionalism.

Formación

• High School Diploma or equivalent.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.

Responsabilidades

• File First Notice of Loss (FNOL) by gathering details.
• Explain the claims process clearly and empathetically.
• Receive, screen, and route calls and electronic correspondence.

Conocimientos

Bilingual English/Spanish

Strong communication

Multitasking

MS Office

Attention to detail

Educación

High School diploma or equivalent

Descripción del empleo

Integon, the Mexican division of a major US insurance group, is seeking a Claims Reporting Representative. You will be the first point of contact for customers reporting a loss, gathering essential information and routing documentation to the appropriate teams.

You will explain the claims process clearly, maintain accurate records, and assist with scheduling inspections and rental cars when needed, all while demonstrating empathy and professionalism.