FNOL Claims Support Specialist

American International Group, Inc.; Ciudad de México; Híbrido; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

American International Group, Inc. is seeking a customer support professional in Mexico City to assist policyholders, handle inquiries, and ensure accurate processing.

You will apply knowledge of products and claims to resolve issues at the moment of truth, while maintaining high empathy and effective communication. The role requires 1 year in customer support, flexibility for shift rotation, and strong teamwork, with proficiency in Excel, Word, and Outlook.

Formación

• 1 year in customer support
• Basic knowledge of insurance and claims processes
• Flexibility for shift rotation
• Ability to work under pressure
• High empathy and listening skills
• Attention to detail and willingness to learn
• Efficient teamwork capacity and proactivity

Responsabilidades

• Through knowledge of the product and care processes to meet policyholders' needs at the moment of truth.
• Manage customer inquiries with professionalism and courtesy.
• Follow up on procedures in customer service.
• Escalate issues when needed and maintain thorough documentation.

Conocimientos

Customer management

Empathy & listening

Problem-solving

Attention to detail

Teamwork

Proactivity

Willingness to learn

Work under pressure

Herramientas

Excel

Word

Outlook

Descripción del empleo

American International Group, Inc. is seeking a customer support professional in Mexico City to assist policyholders, handle inquiries, and ensure accurate processing.

You will apply knowledge of products and claims to resolve issues at the moment of truth, while maintaining high empathy and effective communication. The role requires 1 year in customer support, flexibility for shift rotation, and strong teamwork, with proficiency in Excel, Word, and Outlook.