Claims Reporting Representative

Allstate Private Limited; Tijuana; Híbrido; MXN 240.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Life and burial insurance

Weekly payment schedule

On-site parking

Employee wellness center

Discounts with partner establishments

Descripción de la vacante

Integon, the Mexican division of The Allstate Corporation, is hiring a Claims Reporting Representative. You will be the first point of contact for customers reporting a loss, gather essential information, explain the claims process clearly, and route calls or documents to the right teams.

This role requires calm communication under pressure, empathy for customers, and accuracy in documenting interactions. You will coordinate inspections and arrange rental cars when needed, using online systems

Formación

• High School Diploma, GED, or equivalent experience.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask across multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to follow structured procedures.

Responsabilidades

• Establish rapport with customers and gather details to file First Notice of Loss (FNOL) claims.
• Provide clear explanations of the claims process and next steps.
• Receive, screen, and route incoming phone calls and electronic correspondence.
• Communicate with customers and third parties to obtain or provide claim-related information.
• Accurately document customer interactions following established guidelines.
• Assist with scheduling inspections and arranging rental cars when needed.
• Demonstrate empathy, patience, and professionalism during every conversation.
• Use online systems and prompts to guide callers and set expectations.

Conocimientos

Bilingual English/Spanish

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Job Description

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Claims Reporting Representative

Join Integon, a certified Great Place to Work, and help customers feel supported and guided during some of their most stressful moments.

About Integon

Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports U.S. affiliates by delivering high‑quality property and casualty insurance services that help people protect what matters most.

As part of a winning team, you’ll find opportunities for personal growth and rewards that recognize your contribution.

About the Role

As a Claims Reporting Representative, you will be the first point of contact for customers reporting a loss. You’ll gather essential information, explain the claims process in a clear and empathetic way, and route calls or documentation to the appropriate teams.

This role is ideal for people who communicate calmly under pressure, enjoy helping others, and take pride in providing accurate and compassionate support.

What You’ll Do

• Establish rapport with customers and gather details to file First Notice of Loss (FNOL) claims.
• Provide clear explanations of the claims process and next steps.
• Receive, screen, and route incoming phone calls and electronic correspondence.
• Communicate with customers and third parties to obtain or provide claim‑related information.
• Accurately document customer interactions following established guidelines.
• Assist with scheduling inspections and arranging rental cars when needed.
• Demonstrate empathy, patience, and professionalism during every conversation.
• Use online systems and prompts to guide callers and set expectations.

What You Bring

Required

• High School Diploma, GED, or equivalent experience.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask across multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to follow structured procedures.

Preferred (Nice to Have)

• Experience in claims, customer service, or call center environments.
• Prior exposure to insurance processes or terminology.

Why Integon

We offer rewards that support your wellbeing, your family, and your growth.

Compensation and Financial Benefits

• Paid training.
• Fully reported wages to IMSS and Infonavit.
• Savings Fund.
• Profit Sharing.
• Weekly food vouchers.
• Weekly payment schedule.
• Life and burial insurance.

Wellbeing

• Nine days of Paid Time Off (in addition to annual vacations).
• Nine paid company holidays per year.
• Marriage Leave.
• Parental Leave.
• Access to learning platforms for your professional development.
• Employee referral program.
• Discounts with partner establishments.
• Monthly employee events and celebrations.

Workplace

• On‑site parking.
• On‑site wellness center.
• On‑site coffee shop.
• Gaming room.

Who Thrives Here

You’ll succeed in this role if you’re someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.

Skills

Business Administration, Business Management, Call Center Management, Claims Administration, Quality Management

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.