Bilingual Claims Support Specialist

Allstate Private Limited; Tijuana; Presencial; MXN 246.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Life and burial insurance

Weekly food vouchers

Profit Sharing

Parental Leave

Descripción de la vacante

Integon, the Mexican division of The Allstate Corporation, is seeking a Claims Reporting Representative to be the first point of contact for customers reporting a loss. You will gather essential information, explain the claims process clearly, and route calls or documentation to the appropriate teams with empathy.

This role requires advanced English and Spanish, strong communication, and the ability to multitask across multiple systems.

Formación

• High School Diploma, GED, or equivalent experience.
• Advanced bilingual English and Spanish.
• Strong verbal and written communication skills.
• Ability to multitask across multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Attention to detail and ability to follow structured procedures.

Responsabilidades

• Establish rapport with customers and gather details to file First Notice of Loss (FNOL) claims.
• Provide clear explanations of the claims process and next steps.
• Receive, screen, and route incoming phone calls and electronic correspondence.
• Communicate with customers and third parties to obtain or provide claim-related information.
• Accurately document customer interactions following established guidelines.
• Assist with scheduling inspections and arranging rental cars when needed.
• Demonstrate empathy, patience, and professionalism during every conversation.
• Use online systems and prompts to guide callers and set expectations.

Conocimientos

Bilingual English/Spanish

Verbal communication

Written communication

Microsoft Office

Multitasking

Attention to detail

Structured procedures

Educación

High School Diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Integon, the Mexican division of The Allstate Corporation, is seeking a Claims Reporting Representative to be the first point of contact for customers reporting a loss. You will gather essential information, explain the claims process clearly, and route calls or documentation to the appropriate teams with empathy.

This role requires advanced English and Spanish, strong communication, and the ability to multitask across multiple systems.