Bilingual Loss Drafts Associate – Insurance Claims

Allstate Northern Ireland Limited; Tijuana; Híbrido; MXN 167.000 - 234.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Wages reported to IMSS and Infonavit

Savings Fund

Profit Sharing

Weekly food vouchers

Life and burial insurance

Nine days Paid Time Off

Nine paid company holidays per year

Descripción de la vacante

Integon, the Mexican division of a leading U.S. insurer, seeks a Loss Drafts Associate III in Tijuana to handle loss draft processing, document validation, inspections coordination, and fund disbursement.

You will support borrowers and contractors, de-escalate calls, and ensure timely claim progress within established SLAs. Ideal candidates have a high school diploma, strong English and Spanish skills, and proficiency with MS Office.

Formación

• High School Diploma or GED.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask while navigating multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Attention to detail and ability to follow structured procedures.

Responsabilidades

• Responds to written and verbal customer requests, inquiries in a timely and professional manner.
• Validates documents pertaining to claim.
• Orders and reviews inspection results.
• Requests claim funds when applicable.
• Follows standard procedural guidelines for performing tasks.
• Assists with cross training inbound representatives on borrower follow up queue.
• Updates records and note system.
• Backs up as needed to meet client requirements and SLA’s.
• Verifies claim check deposits.
• Processes draws/draw approvals and payee header requests for claims.

Conocimientos

Advanced English

Spanish bilingual

Strong verbal communication

Strong written communication

Multitasking

Microsoft Office

Detail oriented

Document validation

Educación

High School Diploma or GED

Herramientas

Microsoft Office (Word, Excel, Outlook)

Descripción del empleo

Integon, the Mexican division of a leading U.S. insurer, seeks a Loss Drafts Associate III in Tijuana to handle loss draft processing, document validation, inspections coordination, and fund disbursement.

You will support borrowers and contractors, de-escalate calls, and ensure timely claim progress within established SLAs. Ideal candidates have a high school diploma, strong English and Spanish skills, and proficiency with MS Office.