Customer Care & Order Fulfillment Specialist

Abuelita'S Pizza; Oaxaca de Juárez; On-site; MXN 250,000 - 350,000; Full time

Job summary

Eaton's Corporate Sector is seeking a Call Center Agent to serve as the single point of contact for distributors and engineers, coordinating with plants and warehouses. The role emphasizes multi-tasking, process improvements, and accurate data handling.

Requirements include a bachelor’s degree, 3+ years of customer interaction, and strong English skills. Proficiency in CRM/SAP and Microsoft Office is needed, with a focus on service level targets.

Qualifications

• Bachelor degree is required.
• Minimum 3 years of customer interaction experience.
• Fully bilingual English required (read/write/speak).

Responsibilities

• Fulfill order management related activities for distributors.
• Drive customer service via phone and email and meet SLAs.
• Identify and implement process improvements.
• Maintain daily usage of the Customer 360 tool.
• Change notice management.
• Facilitate efficient information flow to meet customer needs and performance targets.
• Handle high-pressure, detail-oriented environment with diligence.
• Demonstrate analytical and critical thinking skills.
• Constructively resolve conflicts and discrepancies for positive outcomes.
• Prioritize customer demand to improve product flow.
• Work with finance to resolve customer credit requests.

Skills

Drive for results

Decision making

Problem solving

Education

Bachelor degree

Tools

CRM software

SAP

Microsoft Office

Vista

VOTW

Mentor software

Job description

Eaton's Corporate Sector is seeking a Call Center Agent to serve as the single point of contact for distributors and engineers, coordinating with plants and warehouses. The role emphasizes multi-tasking, process improvements, and accurate data handling.

Requirements include a bachelor’s degree, 3+ years of customer interaction, and strong English skills. Proficiency in CRM/SAP and Microsoft Office is needed, with a focus on service level targets.