Order Entry & Customer Success Coordinator

Eaton Corporation; Santiago de Querétaro; On-site; MXN 180,000 - 300,000; Full time

Job summary

Eaton Corporation in Mexico is seeking an Order Entry Specialist EESS to coordinate and prioritize sales orders, ensuring on-time delivery and effective communication with customers.

The role involves entering orders in VISTA/SAP, tracking performance, and collaborating with sales, planning, and credit teams to resolve issues, while maintaining strong customer service. This is a full-time position based in Mexico with English proficiency required.

Qualifications

• Bachelor's degree in Engineering preferred
• Minimum of one year of professional experience
• Intermediate level of English proficiency
• Experience with CRM and ERP systems preferred
• Experience interacting with customers

Responsibilities

• Receive and assess orders for entry in VISTA / SAP as applicable
• Assure proper order entry and send orders' acknowledgment to Clients
• Daily keep track of order performance, indicating shipping detractors and updates clients as needed
• Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.)
• Receive sales representative service calls and/or emails to align priorities and to provide status
• Manages and solves client claims
• Resolve with accounting shipments discrepancies and credit customer, as applicable
• Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives
• Be proactive in identifying customer requirement problems
• Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal)
• Perform other duties as required

Skills

Customer communications

MS Office

Education

Bachelor's degree in Engineering

Tools

CRM

ERP systems

Job description

Eaton Corporation in Mexico is seeking an Order Entry Specialist EESS to coordinate and prioritize sales orders, ensuring on-time delivery and effective communication with customers.

The role involves entering orders in VISTA/SAP, tracking performance, and collaborating with sales, planning, and credit teams to resolve issues, while maintaining strong customer service. This is a full-time position based in Mexico with English proficiency required.