Bilingual Customer Success & Order Specialist

Eaton Corporation; Reynosa; On-site; MXN 200,000 - 260,000; Full time

Job summary

Eaton Corporation's IS VEH EMB division seeks a Customer Service Representative to manage direct customer contact via phone and email for specific customers. This role focuses on order processing, expediting, and ensuring accurate delivery information across internal teams.

The position requires a professional degree and at least two years of customer service or materials planning experience, with English/Spanish bilingual proficiency.

Qualifications

• Bachelor-level or higher degree in a related field.
• 2 years of experience in Customer Service or Materials Planning.
• Bilingual English/Spanish is required.

Responsibilities

• Handle direct customer contact by phone and email for assigned customers.
• Process orders including review, processing, expediting, rescheduling and closure.
• Interface with customers, sales and internal teams on delivery and order issues.
• Respond to inquiries, price requests, delivery updates, and shipping delays.

Skills

Strategic thinking

Results oriented

Organizational capability

Digital mindset

Leadership

Education

Professional Degree

Tools

SAP Order Management

Job description

Eaton Corporation's IS VEH EMB division seeks a Customer Service Representative to manage direct customer contact via phone and email for specific customers. This role focuses on order processing, expediting, and ensuring accurate delivery information across internal teams.

The position requires a professional degree and at least two years of customer service or materials planning experience, with English/Spanish bilingual proficiency.