Bilingual Call Center Evaluator – English/Spanish

Call Center Services International; Ciudad de México; On-site; MXN 39,000 - 46,000; Full time

Benefits offered by this job

On-site position

Training & development

Savings fund

Recruitment experience

Legal benefits

Job summary

Call Center Services International is seeking a bilingual English–Spanish professional in Mexico City to join our recruitment and selection team. The role focuses on delivering strong customer-facing support and optimizing call-center operations while leveraging English proficiency.

Ideal candidates have a background in recruitment, HR, administration, or customer service, with solid communication skills and a results-driven approach.

Qualifications

• Fluent English conversation is essential.
• Advanced English level in written and spoken form.
• Experience in a call center environment is required.
• Strong communication skills and results orientation.
• Knowledge of Excel and/or CRM management preferred.
• Experience in Recruitment/HR/Customer service/Administration or similar is a plus.

Skills

Fluent English

Advanced English

Call center experience

Communication skills

Excel

CRM

Tools

Excel

CRM

Job description

Call Center Services International is seeking a bilingual English–Spanish professional in Mexico City to join our recruitment and selection team. The role focuses on delivering strong customer-facing support and optimizing call-center operations while leveraging English proficiency.

Ideal candidates have a background in recruitment, HR, administration, or customer service, with solid communication skills and a results-driven approach.