Bilingual Quality Analyst — Call Center Excellence

Empereon Constar LATAM; Ciudad de México; On-site; MXN 300,000 - 400,000; Full time

Benefits offered by this job

Performance bonuses

Professional growth opportunities

Ongoing training programs

Job summary

Empereon Constar LATAM in Mexico City is seeking a Bilingual Quality Analyst to enhance customer interactions and improve quality standards. The ideal candidate will monitor calls, chats, and emails while providing coaching and identifying growth opportunities.

With a strong analytical background and advanced English proficiency, you will collaborate closely with multiple departments to drive continuous improvement. Enjoy performance bonuses and professional growth in a dynamic working environment.

Qualifications

• 1-2 years of experience as a Quality Analyst in a Call Center environment.
• Advanced English proficiency (B2-C1 level or higher).
• Strong analytical and problem-solving skills.

Responsibilities

• Monitor and evaluate customer interactions based on quality standards.
• Conduct quality audits and provide feedback.
• Generate quality reports and KPI analysis.

Skills

Customer service experience

Analytical skills

Communication skills

Problem-solving skills

KPI reporting experience

Advanced English proficiency

Tools

Excel

Job description

Empereon Constar LATAM in Mexico City is seeking a Bilingual Quality Analyst to enhance customer interactions and improve quality standards. The ideal candidate will monitor calls, chats, and emails while providing coaching and identifying growth opportunities.

With a strong analytical background and advanced English proficiency, you will collaborate closely with multiple departments to drive continuous improvement. Enjoy performance bonuses and professional growth in a dynamic working environment.