Bilingual Call Center Agent – On-Site Querétaro, Growth

Scalepex; Santiago de Querétaro; On-site; MXN 145,000 - 167,000; Full time

Benefits offered by this job

$14,000 MXN NET

100% paid training

Stable, long-term employment

Growth opportunities

Job summary

Scalepex in Querétaro (Arboledas) seeks full-time Bilingual Call Center Agents to join as Scalepex employees. This on-site role offers stable, long-term employment with structured training and growth across multiple business areas.

The position handles inbound/outbound calls, delivers customer service or sales support per assigned area, adheres to scripts and quality standards, and documents interactions in internal systems. Advanced English required.

Qualifications

• Advanced English proficiency is required.
• Full-time availability and 100% on-site presence (Arboledas, Querétaro).

Responsibilities

• Handle inbound and/or outbound calls in a professional call center environment
• Provide customer service, scheduling, or sales support depending on your assigned area
• Follow established scripts and quality standards
• Accurately document all interactions in internal systems
• Meet performance and productivity goals

Skills

Advanced English

Job description

Scalepex in Querétaro (Arboledas) seeks full-time Bilingual Call Center Agents to join as Scalepex employees. This on-site role offers stable, long-term employment with structured training and growth across multiple business areas.

The position handles inbound/outbound calls, delivers customer service or sales support per assigned area, adheres to scripts and quality standards, and documents interactions in internal systems. Advanced English required.