Bilingual Customer Service Representative - Call Center

Scalepex; Santiago de Querétaro; On-site; MXN 145,000 - 167,000; Full time

Benefits offered by this job

$14,000 MXN NET

100% paid training

Stable, long-term employment

Growth opportunities

Job summary

Scalepex in Querétaro (Arboledas) seeks full-time Bilingual Call Center Agents to join as Scalepex employees. This on-site role offers stable, long-term employment with structured training and growth across multiple business areas.

The position handles inbound/outbound calls, delivers customer service or sales support per assigned area, adheres to scripts and quality standards, and documents interactions in internal systems. Advanced English required.

Qualifications

• Advanced English proficiency is required.
• Full-time availability and 100% on-site presence (Arboledas, Querétaro).

Responsibilities

• Handle inbound and/or outbound calls in a professional call center environment
• Provide customer service, scheduling, or sales support depending on your assigned area
• Follow established scripts and quality standards
• Accurately document all interactions in internal systems
• Meet performance and productivity goals

Skills

Advanced English

Job description

Ob Description

Bilingual Call Center Agent – Multiple Business Areas

On-site | Querétaro (Arboledas)

$14,000 MXN net + paid training

Scalepex is hiring full-time, long-term Bilingual Call Center Agents to join our team in Querétaro. This is a direct employment opportunity with Scalepex, offering stability, professional growth, and structured training.

We Support U.S.-based Clients Across Several Business Areas, Including

• Legal services (law firms & client support)
• Gas & Electricity services
• Medical diagnostic clinics (appointment scheduling)
• Sales Campaigns

Based on your experience, communication style, and strengths, you will be assigned to the business area where you can perform best and grow faster.

What you’ll do

• Handle inbound and/or outbound calls in a professional call center environment
• Provide customer service, scheduling, or sales support depending on your assigned area
• Follow established scripts and quality standards
• Accurately document all interactions in internal systems
• Meet performance and productivity goals

Requirements

What we’re looking for

• Advanced English
• Full-time availability, 100% on-site (Arboledas, Querétaro)
• Previous call center, customer service, or sales experience preferred
• Comfortable working with call volume and performance metrics

Benefits

What we offer

• $14,000 MXN NET
• 100% paid training
• Per la
• Stable, long-term employment as a Scalepex employee
• Opportunity to grow within different business areas

Campaing assignment based on experience and operational needs.

Tipo de puesto: Tiempo completo