Bilingual Branch Customer Service Coordinator I (Hybrid)

Connected Development, LLC.; Región Centro; Híbrido; MXN 167.000 - 257.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings fund

Christmas bonus

Vacation days

Vacation premium percentage

Medical insurance

Life Insurance

Training & development

Growth opportunities

Descripción de la vacante

TTI, Inc. is seeking a Customer Service Coordinator I for its Global Resource Center in Guadalajara, Mexico. The role supports internal stakeholders and the AZ branch team, with bilingual Spanish and English requirements.

Responsibilities include order verification, status updates, issue resolution, and documentation while maintaining professionalism and building rapport with customers. Hybrid work model and ongoing training are offered.

Formación

• High school diploma with 2 years experience in customer support or similar role.
• Bilingual English/Spanish proficiency with excellent verbal and written communication.
• Ability to use computer systems proficiently.
• Knowledge of product lines, services, policies, and procedures.
• Good telephone etiquette and ability to write routine business correspondence.
• Typing 40 words per minute.
• Microsoft Office applications at beginner level, including Excel.
• Ability to perform basic arithmetic and understand units of measure.

Responsabilidades

• Verify and expedite customer orders to ensure on-time delivery with branch coordination.
• Provide order status information via phone and email using the sales database.
• Coordinate issue resolution with Sales Representatives and customers.
• Facilitate effective remote work communication with the Branch.
• Attend required Branch meetings via live chat, video, or calls in emergencies.
• Maintain professionalism and build positive rapport with callers.
• Assist with processing quotes by stock checks and delivery information.
• Review order confirmation data and files for accuracy.
• Support Sales Representatives by returning calls, sending samples, and preparing returns and replacements.

Conocimientos

Bilingual English/Spanish

Customer service

Phone etiquette

Communication skills

Typing 40 wpm

MS Office basics

Computer systems literacy

Knowledge of product lines/policies

Educación

High school diploma

2 years experience in customer support

Herramientas

Sales database

CRM / database access

Descripción del empleo

TTI, Inc. is seeking a Customer Service Coordinator I for its Global Resource Center in Guadalajara, Mexico. The role supports internal stakeholders and the AZ branch team, with bilingual Spanish and English requirements.

Responsibilities include order verification, status updates, issue resolution, and documentation while maintaining professionalism and building rapport with customers. Hybrid work model and ongoing training are offered.