Bilingual Branch Customer Service Coordinator I - Hybrid

Connected Development, LLC.; Región Centro; Híbrido; MXN 167.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings fund

Christmas bonus

Vacation days

Major medical insurance

Life insurance

Training programs

Growth opportunities

Culture and advancement

Descripción de la vacante

TTI, Inc. is seeking a Branch Customer Service Coordinator I for the Guadalajara Global Resource Center. The role supports internal stakeholders and MD branch teams, requiring bilingual Spanish and English and strong communication skills.

Responsibilities include expediting orders, answering inquiries, coordinating resolutions, and assisting with quotes and returns to ensure a smooth sales-to-shipping process. Hybrid work arrangement in Guadalajara, Mexico, is offered.

Formación

• High school diploma with 2 years experience in customer support or similar role.
• Bilingual English/Spanish proficiency with excellent verbal and written communication in English & Spanish.
• Ability to use computer systems proficiently.
• Knowledge of product lines, services, policies, and procedures.
• Good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at beginner level, including Excel.
• Ability to add, subtract, multiply and divide units of measure.
• Able to compute rate, ratios and percentages.

Responsabilidades

• Verify and expedite customer orders to ensure accuracy and on-time delivery by coordinating with Branch Coordination group.
• Provide information to customers regarding order status by phone and email from the sales database.
• Coordinate issue resolution with Sales Representatives and customers to ensure smooth sale-to-shipping process.
• Collaborate to develop effective remote work communication with the Branch.
• Participate in required Branch meetings via live chat, weekly video, or calls in emergencies.
• Maintain professionalism with clients and build positive rapport with callers.
• Assist with processing customer quotes by stock checks and delivery information from supplier access.
• Review order confirmation files by data.
• Support Sales Representatives by returning calls, sending samples and literature, and researching/processing return authorizations and replacement orders.

Descripción del empleo

TTI, Inc. is seeking a Branch Customer Service Coordinator I for the Guadalajara Global Resource Center. The role supports internal stakeholders and MD branch teams, requiring bilingual Spanish and English and strong communication skills.

Responsibilities include expediting orders, answering inquiries, coordinating resolutions, and assisting with quotes and returns to ensure a smooth sales-to-shipping process. Hybrid work arrangement in Guadalajara, Mexico, is offered.