Bilingual Branch Customer Service Coordinator I — Hybrid

Symmetry Electronics; Región Centro; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings Fund

Christmas bonus

Vacation days

Vacation premium 40%

Medical Insurance

Life Insurance

Training & development

Growth opportunities

Descripción de la vacante

TTI, Inc. is seeking a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. The role provides support to internal stakeholders and directly supports our NY branch team. Bilingual in Spanish & English is required.

Responsibilities include expediting orders, providing status updates, resolving issues with Sales, coordinating with the Branch, and maintaining professionalism with clients. This position offers hybrid work and growth opportunities.

Formación

• High school diploma with 2 years in customer support.
• Bilingual English/Spanish proficiency with strong communication skills.
• Proficient computer skills and ability to use computer systems.
• Familiarity with product lines, services, policies and procedures.
• Good telephone etiquette and ability to write routine business correspondence.
• Typing speed of 40 WPM.
• Knowledge of MS Office applications, including Excel.
• Ability to perform basic math operations.

Responsabilidades

• Verify and expedite orders to ensure on-time delivery with Branch Coordination.
• Provide order status updates by phone and email from the sales database.
• Coordinate issue resolution with Sales and customers for a smooth sale-to-shipping process.
• Develop effective remote work communication with the Branch.
• Participate in required Branch meetings via chat, video, or phone.
• Maintain professionalism and rapport with clients.
• Assist with processing quotes by stock checks and delivery information.
• Review order confirmation files for data accuracy.
• Support Sales Reps by returning calls and sending literature.

Conocimientos

Bilingual English/Spanish

Typing 40 WPM

Microsoft Office

Excellent communication

Educación

High school diploma

Herramientas

Excel

MS Office

Descripción del empleo

TTI, Inc. is seeking a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. The role provides support to internal stakeholders and directly supports our NY branch team. Bilingual in Spanish & English is required.

Responsibilities include expediting orders, providing status updates, resolving issues with Sales, coordinating with the Branch, and maintaining professionalism with clients. This position offers hybrid work and growth opportunities.