Bilingual Customer Service Coordinator — Hybrid Role & Growth

TTI, Inc.; Región Centro; Híbrido; MXN 201.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

8% Savings Fund

30 days Christmas bonus

Food Vouchers MXN 2,000 monthly

12 vacation days after first year

Hybrid work model

Major Medical Insurance for employee &

Descripción de la vacante

TTI, Inc. is seeking a Customer Service Coordinator I at our Global Resource Center in Guadalajara, Mexico. The role supports internal stakeholders and the North America LI branch team, requiring bilingual Spanish/English communication and strong customer interaction skills.

Responsibilities include expediting orders, providing order status, resolving issues with sales, and maintaining professional client relationships. Hybrid work model offered with ongoing training and benefits.

Formación

• Bachelor-level qualifications not required; high school diploma with 2 years in customer support is preferred.
• Fluent in English and Spanish with strong verbal and written communication.
• Good command of computer systems and basic MS Office tools.

Responsabilidades

• Verify and expedite customer orders to ensure on-time delivery by coordinating with Branch Coordination.
• Provide order status information via phone and email using the sales database.
• Coordinate issue resolution with Sales Representatives and customers to ensure smooth shipping process.
• Collaborate on effective remote communication with the Branch.
• Participate in Branch meetings via live chat, video, or phone calls when needed.
• Maintain professionalism and build positive rapport with clients.

Conocimientos

Bilingual English/Spanish

Telephone etiquette

Computer literacy

Excel knowledge

Educación

High school diploma

Herramientas

Sales database

Microsoft Office

Descripción del empleo

TTI, Inc. is seeking a Customer Service Coordinator I at our Global Resource Center in Guadalajara, Mexico. The role supports internal stakeholders and the North America LI branch team, requiring bilingual Spanish/English communication and strong customer interaction skills.

Responsibilities include expediting orders, providing order status, resolving issues with sales, and maintaining professional client relationships. Hybrid work model offered with ongoing training and benefits.