Bilingual Customer Service Coordinator I — Hybrid

TTI, Inc.; Región Centro; Híbrido; MXN 201.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Major Medical Insurance coverage

Descripción de la vacante

TTI, Inc. in Guadalajara, Mexico seeks a Customer Service Coordinator I to support internal stakeholders and the NY branch. The role requires bilingual Spanish and English, strong communication skills, and proficiency with basic MS Office and sales databases.

The position offers a hybrid work model with competitive benefits including savings funds, bonuses, medical and life insurance, and opportunities for professional growth. Training and development programs are available.

Formación

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

Responsabilidades

• Verify and expedite customer orders to ensure on-time delivery by coordinating with Branch Coordination group.
• Provide information to customers regarding order status by phone and email from the sales database.
• Coordinate issue resolution with Sales Representative and customer for smooth sale to shipping.
• Collaborate and develop effective remote work communication with the Branch.
• Participate in required Branch meetings via live chat, video, or phone in case of emergency.
• Maintain a high level of professionalism with clients and build positive rapport with every caller.
• Assist with processing customer quotes by stock checks and obtaining delivery information.
• Process order confirmation files by reviewing data.
• Support Sales Representatives by returning calls, sending samples and literature, and handling returns.

Conocimientos

Customer service

Bilingual EN/ES

Phone & Email

Typing 40 WPM

Sales Support

MS Office

Educación

High school diploma

Herramientas

Sales database

Excel

Descripción del empleo

TTI, Inc. in Guadalajara, Mexico seeks a Customer Service Coordinator I to support internal stakeholders and the NY branch. The role requires bilingual Spanish and English, strong communication skills, and proficiency with basic MS Office and sales databases.

The position offers a hybrid work model with competitive benefits including savings funds, bonuses, medical and life insurance, and opportunities for professional growth. Training and development programs are available.