Branch Customer Service Coordinator I (LI)

TTI, Inc.; Región Centro; Híbrido; MXN 201.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

8% Savings Fund

30 days Christmas bonus

Food Vouchers MXN 2,000 monthly

12 vacation days after first year

Hybrid work model

Major Medical Insurance for employee &

Descripción de la vacante

TTI, Inc. is seeking a Customer Service Coordinator I at our Global Resource Center in Guadalajara, Mexico. The role supports internal stakeholders and the North America LI branch team, requiring bilingual Spanish/English communication and strong customer interaction skills.

Responsibilities include expediting orders, providing order status, resolving issues with sales, and maintaining professional client relationships. Hybrid work model offered with ongoing training and benefits.

Formación

• Bachelor-level qualifications not required; high school diploma with 2 years in customer support is preferred.
• Fluent in English and Spanish with strong verbal and written communication.
• Good command of computer systems and basic MS Office tools.

Responsabilidades

• Verify and expedite customer orders to ensure on-time delivery by coordinating with Branch Coordination.
• Provide order status information via phone and email using the sales database.
• Coordinate issue resolution with Sales Representatives and customers to ensure smooth shipping process.
• Collaborate on effective remote communication with the Branch.
• Participate in Branch meetings via live chat, video, or phone calls when needed.
• Maintain professionalism and build positive rapport with clients.

Conocimientos

Bilingual English/Spanish

Telephone etiquette

Computer literacy

Excel knowledge

Educación

High school diploma

Herramientas

Sales database

Microsoft Office

Descripción del empleo

TTI, Inc., is in search of a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our North America LI branch team. Bilingual in Spanish & English is required.

What our Customer Service Coordinator do:

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.


• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.


• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.


• Collaborates and develop an effective and efficient remote work communication with the Branch.


• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.


• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.


• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.


• Process order confirmation files by reviewing data.


• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for:

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.


• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.


• Ability to use the computer system proficiently.


• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.


• Must have good telephone etiquette and ability to write routine business correspondence.


• Ability to type 40 words per minute.


• Knowledge of all Microsoft Office applications at the beginning level, including Excel.


• Ability to add, subtract, multiply, and divide units of measure.


• Able to compute rate, ratios, and percentages.

What we offer our team members:

• 8% Savings Fund.


• 30 days Christmas bonus.


• Food Vouchers $2,000 MXN monthly.


• 12 vacation days after the first year.


• 40% of vacation prime.


• Major Medical Insurance coverage for employee and dependents.


• Life Insurance coverage for employee.


• Hybrid work model.


• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.


• Great culture and opportunities for growth and advancement.

Want to learn more? Visit us at Working at TTI, Inc.