Branch Customer Service Coordinator I (AZ)

TTI, Inc.; Región Centro; Hybride; MXN 201 000 - 312 000; Plein temps

Avantages offerts par ce poste

13% Savings Fund

30 days Christmas bonus

Food Vouchers MXN 2,500 monthly

12 vacation days after the first year

40% of vacation prime

Major Medical Insurance coverage for员工

Life Insurance coverage for employee

Hybrid work model

Ongoing training and development

Great culture and opportunities for成长与

Résumé du poste

TTI, Inc. seeks a Customer Service Coordinator I for our Global Resource Center in Guadalajara, Mexico. The role supports internal stakeholders and the AZ branch, with bilingual Spanish & English required.

Responsibilities include expediting orders, answering inquiries, resolving issues, and coordinating communications with the Branch. Hybrid work model offered with comprehensive benefits and ongoing training.

Qualifications

• High school diploma with 2 years experience in customer support or similar role.
• Experience in electronics industry is a plus.
• Bilingual proficiency in English and Spanish with strong communication skills.

Responsabilités

• Verify and expedite customer orders to ensure accuracy and on-time delivery by coordinating with Branch Coordination.
• Provide order status information by phone and email using the sales database.
• Coordinate issue resolution with Sales and Customer to ensure smooth sale-to-ship process.
• Support effective remote work communication with the Branch.
• Attend Branch meetings via live chat, weekly video, or calls in emergencies.
• Maintain professionalism and build rapport with callers.
• Assist with processing customer quotes by stock checks and delivery info.
• Review data on order confirmation files.
• Support Sales Representatives by sending samples and literature and handling return authorizations.

Connaissances

Bilingual English/Spanish

Customer support experience

Verbal and written communication

Typing 40 wpm

Computer proficiency

Formation

High school diploma

Outils

Microsoft Office

Description du poste

TTI, Inc., is in search of a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our AZ branch team. Bilingual in Spanish & English is required.

What our Customer Service Coordinator do:

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Collaborates and develop an effective and efficient remote work communication with the Branch.
• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Process order confirmation files by reviewing data.
• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for:

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

What we offer our team members:

• 13% Savings Fund.
• 30 days Christmas bonus.
• Food Vouchers $2,500 MXN monthly.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Hybrid work model.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.

Want to learn more? Visit us at Working at TTI, Inc.