Branch Customer Service Coordinator I (MX)

TTI, Inc.; Región Centro; Híbrido; MXN 167.000 - 234.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13% Savings Fund

30 days Christmas bonus

MXN Food Vouchers monthly

12 vacation days after first year

40% vacation prime

Major Medical Insurance

Life Insurance

Hybrid work model

Ongoing training

Growth opportunities

Descripción de la vacante

TTI, Inc. in Guadalajara, Mexico, is seeking a Customer Service Coordinator I to support our MX branch and internal stakeholders. The role requires bilingual English/Spanish communication and a focus on on-time order delivery, inquiries, and collaboration with Sales.

You will handle quotes, order confirmations, and customer interactions, contributing to a positive client relationship and efficient order processing.

Formación

• High school diploma with 2 years in customer support.
• Bilingual English/Spanish proficiency with strong written and verbal skills.
• Proficient with computer systems and MS Office.
• Typing speed 40 words per minute.
• Familiarity with company products, policies and procedures.

Responsabilidades

• Verify and expedite orders to ensure on-time delivery by coordinating with Branch Coordination.
• Provide order status information to customers by phone and email from the sales database.
• Coordinate issue resolution with Sales and customers for a smooth sale-to-shipping process.
• Support remote work communication with the Branch and participate in required meetings.
• Maintain professionalism and build rapport with callers.
• Assist with processing quotes by stock checks and delivery info.
• Process order confirmation files by reviewing data.
• Support Sales Representatives with samples, literature, returns and replacements.

Conocimientos

Bilingual English/Spanish

Strong verbal/written English

Phone etiquette

40 WPM typing

MS Office basics

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

TTI, Inc., is in search of a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our MX branch team. Bilingual in Spanish & English is required.

What our Customer Service Coordinator do

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Collaborates and develop an effective and efficient remote work communication with the Branch.
• Participate in all required Branch meetings or discussions through live chat, team's weekly video, or phone calls in case of an emergency.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Process order confirmation files by reviewing data.
• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

What we offer our team members

• 13% Savings Fund.
• 30 days Christmas bonus.
• Food Vouchers $2,500 MXN monthly.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Hybrid work model.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.