Bilingual AR Specialist: Debt Recovery (On-Site Hermosillo)

Intugo Mexico; Hermosillo; Presencial; MXN 190.000 - 257.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly food stamps

Quarterly performance bonuses (25% of

Descripción de la vacante

Intugo Mexico is seeking a legal support professional to manage delinquent accounts, review payment histories, and negotiate payment arrangements. The role requires 1–2 years of collections/AR experience and full bilingual proficiency in English and Spanish. Strong Excel skills (filters, VLOOKUP/XLOOKUP, pivot tables) and negotiation abilities are essential.

On-site in Hermosillo. Salary is $20,000 gross monthly with benefits including food stamps, performance bonuses, and PTO.

Formación

• 1–2 years of proven experience in collections or Accounts Receivable (AR).
• Fully bilingual in English and Spanish (written and verbal).
• Proficiency in MS Excel, specifically filtering, VLOOKUP/XLOOKUP, and pivot tables.
• Strong negotiation skills and the ability to remain professional in difficult situations.

Responsabilidades

• Manage delinquent accounts that are 360+ days past due.
• Review account history and payment activity to determine the best course for debt recovery.
• Conduct outreach to secure payments and negotiate complex payment arrangements.
• Maintain accurate records by documenting all account activity and resolutions.
• Adjust recovery strategies based on debtor responses and escalate to higher authority when necessary.
• Achieve specific recovery rate targets and actively reduce financial write-offs.

Conocimientos

Negotiation

Bilingual English/Spanish

Professional communication

Analytical thinking

Herramientas

Excel

Pivot tables

VLOOKUP/XLOOKUP

Descripción del empleo

Intugo Mexico is seeking a legal support professional to manage delinquent accounts, review payment histories, and negotiate payment arrangements. The role requires 1–2 years of collections/AR experience and full bilingual proficiency in English and Spanish. Strong Excel skills (filters, VLOOKUP/XLOOKUP, pivot tables) and negotiation abilities are essential.

On-site in Hermosillo. Salary is $20,000 gross monthly with benefits including food stamps, performance bonuses, and PTO.