Bilingual Auto Insurance Support Agent – Hermosillo

ResultsCX; Hermosillo; On-site; MXN 179,000 - 223,000; Full time

Job summary

ResultsCX in Hermosillo, Mexico is hiring a Customer Service Representative to handle policy questions, payments, and account updates. You’ll work onsite, supporting callers nationwide with clear communication and problem-solving skills.

The role requires a high school diploma or GED, fluency in English and Spanish, and the ability to type 30 words per minute. Previous call center experience is preferred, and there is a base pay of MXN 16,000 with potential bonuses up to MXN 4,000, totaling up

Qualifications

• High school diploma or GED required.
• Fluent in English and Spanish.
• Typing speed of 30 WPM.
• Experience in a call center and ability to work onsite.

Responsibilities

• Assist customers with policy questions, payments, and account updates.
• Provide clear information and resolve issues in a calm, professional manner.
• Coordinate with nationwide callers using multiple systems to navigate inquiries.

Skills

Fluent English

Spanish

Typing 30 wpm

Call center experience

Education

High school diploma or GED

Job description

ResultsCX in Hermosillo, Mexico is hiring a Customer Service Representative to handle policy questions, payments, and account updates. You’ll work onsite, supporting callers nationwide with clear communication and problem-solving skills.

The role requires a high school diploma or GED, fluency in English and Spanish, and the ability to type 30 words per minute. Previous call center experience is preferred, and there is a base pay of MXN 16,000 with potential bonuses up to MXN 4,000, totaling up