Collections Analyst

CargoSprint; Región Centro; Presencial; MXN 184.162 - 276.243; Jornada completa

Descripción de la vacante

A technology company specializing in cargo solutions is seeking a Collections Analyst to manage accounts receivable and improve cash flow by actively collecting outstanding debts. The ideal candidate has over 1 year of experience in collections, is bilingual in English and Spanish, and possesses excellent negotiation and communication skills. This role offers a supportive and diverse work environment in Jalisco, Mexico.

Formación

• 1+ years proven experience as a collections specialist or similar position.
• Comfortable working with goals and handling stress.
• Excellent customer service attitude.

Responsabilidades

• Monitor accounts to identify overdue payments.
• Contact debtors to arrange debt payments.
• Maintain accurate records and reports on collection activity.

Conocimientos

Collections procedures knowledge

Negotiation skills

Problem-solving skills

Bilingual communication (English/Spanish)

Excellent written and oral communication

Herramientas

Microsoft Office Excel

Descripción del empleo

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About CargoSprint

CargoSprint is made up of a world-class team of highly motivated individuals who are passionate about transforming the cargo industry. We have developed cutting-edge digital solutions that streamline cargo operations, enhance efficiency, and improve the overall experience for everyone involved. Our workplace fosters innovation, collaboration, and the drive to solve industry challenges. CargoSprint is dedicated to delivering game-changing solutions that connect the cargo industry like never before, and we are looking for driven, enthusiastic people who share our vision of innovation and excellence.

About You

You are passionate about the role and thrive on solving complex problems with a talented team of colleagues who both challenge and support you. You believe in lifelong learning, constantly honing your skills and staying on the cutting edge of technology. Most importantly, you want to engage your talents to make a meaningful difference by revolutionizing the cargo industry.

About The Role

This is a high-impact role focused on improving the company’s cash flow through the proactive collection of outstanding debts. As a Collections Analyst, you’ll be responsible for managing accounts receivable, identifying overdue accounts, and engaging directly with customers to ensure timely payments. You’ll contribute to a data-driven collections process that balances operational efficiency with customer satisfaction, using analytical tools and bilingual communication skills to negotiate effectively and update stakeholders on collection progress.

What You6#39;ll Do

• Account monitoring to identify overdue payments
• Find and contact debtors to arrange debt payments
• Maintain accurate records and reports on collection activity
• Monitor accounts to identify outstanding debts
• Research historical data for each debt or invoice
• Find and contact customers to inquire about their overdue payments
• Take steps to encourage timely debt payment
• Update account status records and collection efforts
• Report on collection activity and the status of accounts receivable

Qualifications

• 1+ years proven experience as a collections specialist or similar position
• Knowledge of collecting procedures and techniques
• English/Spanish (written and oral)
• Working knowledge of Microsoft Office Excel
• Comfortable working with goals
• Patience and ability to handle stress
• Excellent communication skills (written and oral)
• Negotiation skills
• Problem-solving skills
• Proactive
• Excellent customer service attitude

Our Commitment to an Extraordinary Work Environment

At CargoSprint, we value diversity and inclusivity. We strive to create a welcoming and supportive community for employees from all backgrounds. Regardless of your gender, sexual orientation, physical ability, religion, ethnicity, race, or age, you will find a place where you can thrive and be your authentic self. Our CargoSprint Recruitment Team personally reviews every application.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Accounting/Auditing and Finance
• Industries: Technology, Information and Internet

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